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Returns
We understand that sometimes what you ordered isn't exactly
what you thought is was! Or sometimes the product doesn't
fit just right... Here at TCO you are welcome to return
whatever you ordered within 30 days as long as it wasn't
used for a full refund or store credit. The only thing you will be billed for is the shipping.
If you do happen to use the item and it doesn't perform
to your liking, please email us. We will be happy to talk
with you about this situation.
E-mail:
tcoflyshop@tcoflyfishing.com
We
at TCO take great care in protecting our customers privacy.
The following are highlights from our Privacy Policy and
Frequently Asked Questions (FAQs) regarding your secure
on-line experience with TCO.
Communicating
with TCO through e-mail:
We
request your e-mail address in the course of doing business
with us in order to send you a confirmation notice or to
resolve a question about any orders or questions. In addition,
we encourage you to subscribe to the TCO Newsletter &
Specials service, which contains information about sales,
special events, and enhancements to our web site sent by
e-mail. We only send Newsletter and Specials e-mails to
you after you've specifically chosen to subscribe and we
will remove your name from the service immediately on request.
TCO does not share, sell or trade e-mail addresses.
When
you shop our on-line catalog, we use a cookie to keep track
of your selections. When you are ready to check out, your
cookie identifies and relates the contents of your shopping
cart for you.. This cookie contains no personal information
about you.
If
you supply us with your postal address on-line, you may
receive periodic mailings from us with information and news
on new products and services or upcoming events. If you
do not wish to receive such mailings, please let us know
by sending email to us at the above address, calling us
at the above telephone number, or writing to us at the above
address.
TCO
does not share, sell or trade postal addresses.
You
will not receive additional mailings from any other companies
or organizations based on any information you provide TCO.
Persons
who supply us with their telephone numbers on-line may receive
telephone contact from us with information regarding questions,
requests for information or orders they have placed on-line,
but not for any other reason.
TCO
does not share, sell or trade phone numbers.
If you ever have any questions or concerns about our Privacy
Policy or anything else about your TCO experience, please
call or e-mail us.
Secure
of Personal Information in transactions:
We
may share elements of your Personal Information with our affiliates
or partners only to complete secure transactions that
you specifically request. Examples of this include processing
transaction information with a credit card company to complete
a purchase, working with a bank to complete a wire transfer
request, etc. We do not use a third party companys to gather
or analyze information about our customers. We never provide
your name, address or other personal information to third
parties for any reason other than secure completion of transactions
you originate.
Secure
transaction processing and use of Cookies:
We
utilize a secure server, certified by VeriSign Corp. in our
on-line order and transaction processing. We also utilize
additonal encryption and security methods and technologies
to further safeguard the your personal information. We work
with VeriSign, Corp. annually to certify our security. We
use cookies only to track items in your shopping cart.
We do not use cookies to track any personal information. Your
browser must be set to accept cookies before you can place
an order at tcoflyfishing.com.
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