Returns

We understand that sometimes what you ordered isn't exactly what you thought is was! Or sometimes the product doesn't fit just right... Here at TCO you are welcome to return whatever you ordered within 30 days as long as it wasn't used for a full refund or store credit. The only thing you will be billed for is the shipping. If you do happen to use the item and it doesn't perform to your liking, please email us. We will be happy to talk with you about this situation.

E-mail: tcoflyshop@tcoflyfishing.com

We at TCO take great care in protecting our customers privacy. The following are highlights from our Privacy Policy and Frequently Asked Questions (FAQs) regarding your secure on-line experience with TCO.

Communicating with TCO through e-mail:

We request your e-mail address in the course of doing business with us in order to send you a confirmation notice or to resolve a question about any orders or questions. In addition, we encourage you to subscribe to the TCO Newsletter & Specials service, which contains information about sales, special events, and enhancements to our web site sent by e-mail. We only send Newsletter and Specials e-mails to you after you've specifically chosen to subscribe and we will remove your name from the service immediately on request.

TCO does not share, sell or trade e-mail addresses.

When you shop our on-line catalog, we use a cookie to keep track of your selections. When you are ready to check out, your cookie identifies and relates the contents of your shopping cart for you.. This cookie contains no personal information about you.

If you supply us with your postal address on-line, you may receive periodic mailings from us with information and news on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending email to us at the above address, calling us at the above telephone number, or writing to us at the above address.

TCO does not share, sell or trade postal addresses.

You will not receive additional mailings from any other companies or organizations based on any information you provide TCO.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding questions, requests for information or orders they have placed on-line, but not for any other reason.

TCO does not share, sell or trade phone numbers.

If you ever have any questions or concerns about our Privacy Policy or anything else about your TCO experience, please call or e-mail us.

Secure of Personal Information in transactions:

We may share elements of your Personal Information with our affiliates or partners only to complete secure transactions that you specifically request. Examples of this include processing transaction information with a credit card company to complete a purchase, working with a bank to complete a wire transfer request, etc. We do not use a third party companys to gather or analyze information about our customers. We never provide your name, address or other personal information to third parties for any reason other than secure completion of transactions you originate.

Secure transaction processing and use of Cookies:

We utilize a secure server, certified by VeriSign Corp. in our on-line order and transaction processing. We also utilize additonal encryption and security methods and technologies to further safeguard the your personal information. We work with VeriSign, Corp. annually to certify our security. We use cookies only to track items in your shopping cart. We do not use cookies to track any personal information. Your browser must be set to accept cookies before you can place an order at tcoflyfishing.com.